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AirBorneo and IBM Collaborate to Launch an AI-Powered Airline, Unifying Customer Experience and Business Agility

KUCHING, 23 February 2026 — AirBorneo, Sarawak’s new state-owned full-service airline, has entered into a strategic collaboration with IBM Malaysia Sdn Bhd, supported by SALIHIN Digital, its business partner, to develop AI-driven data and automation solutions as part of its preparations for commercial operations in 2026.
As part of its long-term strategy to establish a modern, efficient, and scalable airline, AirBorneo is adopting an integrated digital architecture that supports seamless operations, data-driven decision-making, and enhanced customer experiences from day one.
“As we gear up for our jet operations in July 2026, our vision is to deliver a seamless travel experience and strengthen regional connectivity to Sabah and Sarawak, pioneering innovations that redefine the nation’s aviation landscape. Through our collaboration with IBM and SALIHIN Digital, we’re harnessing the power of AI from intelligent customer interactions to optimized flight operations. We are setting a new benchmark for the future of aviation,” said Megat Ardian, Chief Executive Officer, AirBorneo.
AirBorneo will be implementing IBM webMethods Hybrid Integration and IBM Cloud Pak for Integration, which will automate and connect critical business processes, applications and data flows across its operational ecosystem. This integrated approach enables real-time visibility, secure data exchange, and greater operational agility across airline systems.
Dickson Woo, Country General Manager and Technology Leader, IBM Malaysia, said: “Building a world-class airline takes more than aircraft and infrastructure; it requires an intelligent digital foundation that anticipates passenger needs, streamlines operations, and empowers its people. The collaboration between IBM and AirBorneo underscores our shared commitment to placing AI at the core of AirBorneo’s transformation, shaping the future of aviation through innovation and intelligence.”
Mohd Sheeril Azri, Director of Sustainability and Modern Governance Solutions, SALIHIN Digital, said: “Our partnership exemplifies the strength of collaboration in driving meaningful transformation. By combining SALIHIN’s industry expertise with IBM’s cutting-edge technology, we’ve demonstrated how a shared vision and strong partnership can accelerate AirBorneo’s transformation journey, reaffirming that the sky is the limit when you partner with someone you can trust.”
Growing the aviation industry is critical to Sarawak’s digital economy and AirBorneo plays a pivotal role in unlocking connectivity, investment, and opportunity, supporting the state’s ambition to double its economy from RM136 billion to RM282 billion. [1]
By strengthening air connectivity, Sarawak is positioned to accelerate economic prosperity, promote social inclusivity, and advance environmental sustainability—ensuring long-term, balanced growth.
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Media Contact:
Anis Zamani
External Relations Leader
IBM Malaysia | anis.zamani@ibm.com