Case Studies

Water Corp

Water Corporation turned to IBM Consulting and its deep technical capabilities to co-create and engineer a new eConcessions database and management platform powered by Salesforce Service Cloud

Energy Market Company

Energy Market Company, Singapore's electricity wholesaler, chose IBM Power10 to refresh its technology infrastructure for greater efficiency and high availability to support its trading platform as well as meet regulatory requirements.

University of Auckland

IBM partnered with ElementX to build an AI chatbot for the University of Auckland to address the high-volume and repetitive questions from students. The dynamic and responsive support system saw first-time resolution improving by 40% and a better ratio of self-service over assisted service by 58%. Students satisfaction measures rose with the chatbot at 81% and the experience centre at 91%.

Premium Chick Feeds

Premium Chick Feeds integrated SAP S/4HANA into its existing IT systems to streamline business processes across 15,000 farms. The deployment placed it in India’s top three poultry breeders.

Aditya Birla Fashion Retail Group

Aditya Birla Fashion Retail Group deployed IBM Sterling Order Management to streamline e-commerce management and fulfillment center processes to meet online demand and enhance the customer experience.

Far East Organisation

Real estate giant Far East Organisation partnered with IBM to upgrade its SAP platform and deploy Fiori mobile applications for more than 2000 employees to enhance the user experience.

MIKOPTIK

X-Power brought in IBM to help develop an automated knowledge base management system and application for Mikoptik. By implementing IBM watsonx Assistant as the virtual assistant interface and IBM watsonx Discovery or data discovery, classification and management, IBM Cloud Pak for Business Automation to automate workflows and data retrieval and IBM Cloud Pak for Integration to connect the various R&D systems, IBM and X-Power successfully enhanced MIKOPTIK’s operational effectiveness.

X-POWER

X-POWER used IBM watsonx Assistant and IBM watsonx Discovery to build an enterprise-level intelligent Q&A knowledge base and smart assistant to provide front-end access and semantic understanding capabilities and keyword retrieval based on user queries

Holi Pharma

Holi Pharma partnered with IBM Consulting to modernize its IT systems and processes to comply with industry standards

Yan Feng Auto

Yanfeng Electronic Technology chose to work with IBM to create a more efficient ELM platform, and currently uses three of the modules to coordinate application development and monitor its quality and functionality