Case Studies

Shuto Technology

Traditional approaches to equipment management and maintenance are no longer sufficient for automotive makers.

AGL Energy

IBM collaborated with partner, ISW to help AGL Energy reimagine its customer service delivery with IBM watsonx Assistant to offer their clients alternative communication options

Food Ladder

Food Ladder School System enables teachers to engage students in hands-on learning experiences within the greenhouses

Tien Phong Commercial Joint Stock Bank.

TPBank developed Credit Card Propensity models using IBM Watson® Studio, IBM Watson Machine Learning and IBM Watson Pipelines to identify potential leads, increase conversion efficiency and ensure credit quality.

National Healthcare Group

The group refreshed its human resource information system (HRIS) to strengthen employee engagement that resulted in enhanced patient delivery

FAW Volkswagen

Increasing customer expectations around dynamic user experience spurred innovation at the automaker

Straker Translation

Straker created an intelligent document understanding solution, powered by the IBM watsonx.ai, AI studio and the IBM Watson Discovery platform, to automatically audit uploaded documentation and ensure it is compliant with client needs.

La Trobe University

Researchers at La Trobe University adopted IBM technologies to enhance research operations and expedite go-to-market strategies. The researchers implemented a retrieval-augmented generation (RAG) architecture using IBM watsonx Assistant and IBM Watson Discovery, and IBM watsonx.ai to streamline research operations and led to 8.7x cost savings for the university

NUHS

The National University Health System in Singapore adopted SAP SuccessFactors cloud solution to transform its HR operations and enhance engagement for 15,000 employees.

BlueSky Creations

BlueSky Creations implementation of IBM ILOG CPLEX with AiSolved on IBM Cloud helped to significantly reduce operational costs with a 6% productivity improvement, amounting to over $600 million in yearly spend. The company also saw a 28% reduction in training hours, completing training three months early and saving thousands of dollars.

Water Corp

Water Corporation turned to IBM Consulting and its deep technical capabilities to co-create and engineer a new eConcessions database and management platform powered by Salesforce Service Cloud

Energy Market Company

Energy Market Company, Singapore's electricity wholesaler, chose IBM Power10 to refresh its technology infrastructure for greater efficiency and high availability to support its trading platform as well as meet regulatory requirements.

University of Auckland

IBM partnered with ElementX to build an AI chatbot for the University of Auckland to address the high-volume and repetitive questions from students. The dynamic and responsive support system saw first-time resolution improving by 40% and a better ratio of self-service over assisted service by 58%. Students satisfaction measures rose with the chatbot at 81% and the experience centre at 91%.

Premium Chick Feeds

Premium Chick Feeds integrated SAP S/4HANA into its existing IT systems to streamline business processes across 15,000 farms. The deployment placed it in India’s top three poultry breeders.

Aditya Birla Fashion Retail Group

Aditya Birla Fashion Retail Group deployed IBM Sterling Order Management to streamline e-commerce management and fulfillment center processes to meet online demand and enhance the customer experience.

Far East Organisation

Real estate giant Far East Organisation partnered with IBM to upgrade its SAP platform and deploy Fiori mobile applications for more than 2000 employees to enhance the user experience.

MIKOPTIK

X-Power brought in IBM to help develop an automated knowledge base management system and application for Mikoptik. By implementing IBM watsonx Assistant as the virtual assistant interface and IBM watsonx Discovery or data discovery, classification and management, IBM Cloud Pak for Business Automation to automate workflows and data retrieval and IBM Cloud Pak for Integration to connect the various R&D systems, IBM and X-Power successfully enhanced MIKOPTIK’s operational effectiveness.

X-POWER

X-POWER used IBM watsonx Assistant and IBM watsonx Discovery to build an enterprise-level intelligent Q&A knowledge base and smart assistant to provide front-end access and semantic understanding capabilities and keyword retrieval based on user queries

Holi Pharma

Holi Pharma partnered with IBM Consulting to modernize its IT systems and processes to comply with industry standards

Yan Feng Auto

Yanfeng Electronic Technology chose to work with IBM to create a more efficient ELM platform, and currently uses three of the modules to coordinate application development and monitor its quality and functionality

Happiest Minds

Happiest Minds was growing rapidly and needed to stay ahead of the curve. It expected to face increasing volumes of data and would need to maintain business continuity. To be prepared to provide disaster recovery and backup services, ensuring that critical data and applications were always available, they looked to IBM for guidance on the expansion of its digital service offerings.

Knowledge Orchestra

With a goal to preserve corporate knowledge and mitigate the risk of catastrophic knowledge loss, the founders of Knowledge Orchestra built a prototype on IBM Cloud that was commercialised in 2022. IBM technology enabled Knowledge Orchestrator to realize its vision of creating an enterprise knowledge management platform powered by AI that saw employee productivity improve by 3.8x

Pershing Technology Services Corp

Pershing used IBM AI to align the processes that resulted in the a new ESG Due Diligence Assistant

South Waikato District Council

SWDC turned to IBM to help citizens find relevant information in a timelier, more efficient manner. Tapping on IBM watsonx.ai, watsonx Assistant and Watson Discovery, the council built a new virtual assistant that quickly guided citizens to the information and resources they sought, greatly improving responses with an accuracy rate of 91.5%

Happiest Minds

IBM ran a proof of concept with Happiest Minds by loading unstructured data into a Prompt Lab in the IBM watsonx.ai AI studio to fine tune the data mining process of its huge content repositories for the digital content management platform. With IBM watsonx.ai on IBM Cloud, Happiest Minds was able to get pointed data responses from the content repositories as well as generate insights faster for dashboards and business charts. The enhanced search capabilities saw a 30% increase in productivity.